Pre-appointment

• I have a disability, who shall I tell?

  I have a disability, who shall I tell? Inform Tuli via live chat or email to make special arrangements if required.Few readers

• What do I need to bring with me to my appointment?

  What do I need to bring with me to my appointment? Yourself 😃, your blood draw kit, and some water to stay hydrated!Few readers

• Do I need to fast before my blood test?

  Do I need to fast before my blood test? You will need to refer to the instructions of your referral clinic to see whether you need to fast or not.Few readers

• What if I am scared of needles?

  What if I am scared of needles? Inform your phlebotomist! They are trained to deal with situations and will happily take extra precautions!Few readers

• Why am I being asked to have my blood taken in the morning?

  Why am I being asked to have my blood taken in the morning? The reason you are instructed to do your blood draw in the morning is that the blood test you require may need you to fast (if applicable).Few readers

• What do I need to prepare before my appointment?

  What do I need to prepare before my appointment? Ensure you have your blood draw kit, stay hydrated, check the phlebotomy hub address, and wear clothes that have easy access to your elbow region.Few readers

• I need to know which pharmacies have disability access?

  I need to know which pharmacies have disability access? Inform Tuli via live chat or email to make special arrangements if required.Few readers

• I am running late for the appointment, what shall I do?

  I am running late for the appointment, what shall I do? Inform Tuli via live chat or email. We will try to accommodate if possible, but we may need to reschedule.Few readers

• How can I cancel my booking?

  How can I cancel my booking? Inform Tuli via live chat or email to make special arrangements if required.Few readers

Results

• How will my sample get to the lab?

  How will my sample get to the lab? Depending on your referral clinic, you will need to post your blood draw kit in a post box with pre-paid Royal Mail postage attached, or the phlebotomy hub will hold on to your sample and a courier will collect it.Few readers

• How do I receive / how long will it take to get my results?

  How do I receive / how long will it take to get my results? This will depend on the type of test you are having and the laboratory your sample is going to. You will need to enquire with your referral clinic for your specific situation.Few readers

During appointment

• What should I expect during the appointment?

  What should I expect during the appointment? Arrive 5 minutes before your appointment and inform the staff you are there for your Tuli Health blood draw. You will be shown into the clinical room with the phlebotomist. Hand over the blood draw kit to the phlebotomist (if applicable). The phlebotomist will confirm your details. The blood draw will take place. The phlebotomist will package your sample. You will need to post your kit.Some readers

• Will I need to sign anything?

  Will I need to sign anything? No! Your consent has been captured during your booking and the phlebotomist will ask for consent too.Some readers

• What happens if I have a failed blood draw?

  What happens if I have a failed blood draw? Failed blood draws are normal due to unforeseen circumstances. The phlebotomy hub will inform us and we will contact you regarding the next steps.Few readers

• What if I arrive and do not feel comfortable with the blood draw?

  What if I arrive and do not feel comfortable with the blood draw? You are more than welcome to reschedule the appointment. Do not feel pressured into the blood draw!Few readers

• How can I increase the chance of success for my blood draw?

  How can I increase the chance of success for my blood draw? Stay hydrated, stay warm, relax, and inform the phlebotomist about any past difficulties.Few readers

Post Appointment

• What do I need to do with my blood sample?

  What do I need to do with my blood sample? Allow the phlebotomist to package it, take note of the tracking number, and post it in a post box.Some readers

• What do I do if I need to discuss my results?

  What do I do if I need to discuss my results? Contact your referral clinic.Few readers

Booking

• How can I book my blood draw appointment?

  How can I book my blood draw appointment? You will receive an email from your referral clinic which will include a booking link. It will begin with portal.tuli.health and end in a number.Some readers

• How can I change the location of my blood draw appointment?

  How can I change the location of my blood draw appointment? You can message us via the live chat on our website or email us at info@tuli.health. Please give at least 24 hours' notice, otherwise, there may be a charge.Some readers

• What is this JID number you are asking for and where can I find it?

  What is this JID number you are asking for and where can I find it? You will be given a unique reference number from your referral clinic which can be 8-12 characters. It can be found inside your kit, on the test request form or on your referral clinic portal (if applicable).Some readers

• How can I reschedule my blood draw appointment?

  How can I reschedule my blood draw appointment? You can message us via the live chat on our website or email us at info@tuli.health (24 hours before the appointment). Within 24 hours, there may be an extra charge incurred.Few readers

• What happens if I don’t receive my blood draw kit?

  What happens if I don’t receive my blood draw kit? Unfortunately, we cannot help you without your blood test kit. You will need to contact your referring clinic to find out when you will receive the test kit.Few readers