Q: How can I book my blood draw appointment?

How can I book my blood draw appointment? You will receive an email from your referral clinic which will include a booking link. It will begin with portal.tuli.health and end in a number.

Q: What should I expect during the appointment?

What should I expect during the appointment? <ul> <li>Arrive 5 minutes before your appointment and inform the staff you are there for your Tuli Health blood draw.</li> <li>You will be shown into the clinical room with the phlebotomist.</li> <li>Hand over the blood draw kit to the phlebotomist (if applicable).</li> <li>The phlebotomist will confirm your details.</li> <li>The blood draw will take place.</li> <li>The phlebotomist will package your sample.</li> <li>You will need to post your kit.</li> </ul>

Q: What do I need to do with my blood sample?

What do I need to do with my blood sample? Allow the phlebotomist to package it, take note of the tracking number, and post it in a post box.

Question 1

What is this JID number you are asking for and where can I find it?

Accepted Answer

What is this JID number you are asking for and where can I find it?

You will be given a unique reference number from your referral clinic which can be 8-12 characters.

It can be found inside your kit, on the test request form or on your referral clinic portal (if applicable).

Question 2

How can I book my blood draw appointment?

Accepted Answer

How can I book my blood draw appointment?

You will receive an email from your referral clinic which will include a booking link.

It will begin with portal.tuli.health and end in a number.

Question 3

What should I expect during the appointment?

Accepted Answer

What should I expect during the appointment?

Arrive 5 minutes before your appointment and inform the staff you are there for your Tuli Health blood draw.
You will be shown into the clinical room with the phlebotomist.
Hand over the blood draw kit to the phlebotomist (if applicable).
The phlebotomist will confirm your details.
The blood draw will take place.
The phlebotomist will package your sample.
You will need to post your kit.

Question 4

Cancellation and Rescheduling Policy

Accepted Answer

At Tuli Health, we understand that plans can change unexpectedly, and we strive to accommodate our clients to the best of our abilities. Below is our refund policy for cancellations and rescheduling:

Cancellation Policy

a. If you cancel your booking at least 48 hours before the scheduled date and time, you are entitled to a full refund of any payments made.

b. Cancellations made less than 48 hours before the scheduled date and time are not eligible for a refund.

**Rescheduling Policy **

a. If you wish to reschedule your booking, you must notify us at least 48 hours before the originally scheduled date and time.

b. If you request to reschedule at least 48 hours before the scheduled date and time, we will make every effort to accommodate your request.

c. If the rescheduled date and time are not available or suitable, you may choose to cancel your booking and follow the cancellation policy stated above.

Refund Process

a. To request a refund for a cancellation or to reschedule, clients must contact our customer service team via 020 3650 2146.

b. The refund will be processed using the same method of payment you used for the original transaction.

c. Depending on the payment provider and bank processing times, it may take several business days for the refunded amount to appear in your account.

**Exceptions **

a. In the event of unforeseen circumstances, such as extreme weather conditions or other unavoidable situations, we reserve the right to m

Question 5

What do I need to do with my blood sample?

Accepted Answer

What do I need to do with my blood sample?

Allow the phlebotomist to package it, take note of the tracking number, and post it in a post box.

Question 6

Requesting couriers

Accepted Answer

Our pharmacy partners have until 2 pm (Monday to Friday) to request a courier.

Step 1: Log on to our website with your registered pharmacy information: https://portal.tuli.health/#/login Step 2: Click on “Courier” Step 3: Fill in the required details. For any special requests, feel free to use the comment section. We will try our best to accommodate you. Step 4: Click "Confirm Pickup"

In some cases, we are able to arrange a courier after the cut off time. However, in order to avoid delays, please request for the courier as soon as possible.

Note: The courier request button will only be available on your dashboard till 3 pm. If you’d like to request a courier after 4 pm please get in touch with the customer services team by calling 020 3650 2146 or alternatively through our Live Chat feature on our website.

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